1.800.323.2220 Monday - Friday 7:30 am - 5:30 pm CST Shop Now Rinse-Free Bathing Incontinence Skin Care Oral Hygiene Heel Protection Rinse-Free Hair Care Caregiver Support Resources Home Safety Checklist Medication Nutrition Getting Around Backup Caregiver Professional Resources About Us Newsletter Sign Up Retail Administration Sales Policy Corporate Name: Sage Products, Inc. Corporate Address: 3909 Three Oaks Road Cary, IL 60013 Telephone/Fax: Telephone: 815.455.4700 Toll Free: 800.323.2220 Fax: 815.455.5599 Brands: Comfort Personal Cleansing Manufacturer UPC #: 18029 Web Site: sageproducts.com DUNS #: 05-4326178 Client Sales Policies & Procedures Corporate Terms: 2% 10 net 30 Minimum Order: $500.00 Freight: Prepaid Order Processing: All non-EDI orders are to faxed to the Sage Products Customer Service Department, fax 815.455.5599. The purchase order must include ship to and bill to addresses. The requested delivery date and PO number must also be included. Special instructions must be indicated on the purchase order. Customer Service Contact: Kim Morris Tel: 800.323.2220, ext. 1136 Email: kmorris@sageproducts.com EDI Contact: Harold Hallberg Tel: 800.323.2220, ext. 1468 Email: hhallberg@sageproducts.com Advertising/Payment Request Contact: For all promotional payments, the customer's invoice along with the "proof of performance" must be submitted to Sage Products, Inc. Sage Products, Inc. Attn: Karla Schneider 3909 Three Oaks Road Cary, IL 60013 Order Lead Time: 7-10 business days Shipping Address: 3909 Three Oaks Road Cary, IL 60013 Remit to Address: 2785 Paysphere Circle Chicago, IL 60674 Drop Ship: All drop ship requests must first be approved by Customer Service. There is a $25 drop ship fee for all orders. Product Samples: Sample order requests must be submitted on the Sage Products Sample Request Form or called into Customer Service. Promotional Funds: A 3% market development fund is available for traditional retailer promotional programs. Submit requests to Kym Foglia. Business Plan: The Sage Products Business Plan is required to be up to date with your customer's planning and promotional needs. The updated plan should be submitted to Sage Products Customer Service. Slotting Fees: Not available. New Accounts: All new accounts must first be approved by Sage Products Customer Service prior to shipping an order. Credit Check: A Sage Products Application for Credit must be completed prior to shipping a new account's opening order. The completed form must be submitted to Sage Products. Please allow 5 business days for processing Certificate of Insurance: A Certificate of Insurance is available upon request by contacting Jo Ann Benthusen. You can email your requests to jbenthusen@sageproducts.com. Extra Dating: Not available. Client Sales Policies & Procedures All product returns must be authorized by Sage Products prior to return of items. Authorization for returns may be obtained by calling Sage Products' Customer Service at 800.323.2220, ext. 1136. Non-direct accounts should channel returns through the source of purchase. Customers must provide the account information requested in order for the return to be considered for credit including: Package Size Reason for Return Quantity Control Number or Lot Number Date Purchased Purchase Order Number If the return is from the wholesaler's customer, the name of the customer and date of purchase must be provided in order for the return to be considered for credit. Sage Products reserves the sole right to determine whether items qualify for return and credit. Sage's determination of the physical count of the returned products will be final. By returning products or other recourse, any returned packages that Sage Products determines are ineligible for credit. Sage Products will only consider for credit product purchased directly from Sage or through a wholesaler within the United States of America. Product that has been purchased from sources outside of the United States will not be considered for credit, refund or exchange. Returns will be accepted for credit if the product is: Returned in the original, labeled, unopened and undamaged package Product is returned no more than six (6) months prior to expiration date Product is returned no more than twelve (12) months after the expiration date Returns will be considered as "Authorized Product" if: A billing or shipping error has occurred A product is recalled Return requests of less than (1) full case of product will be authorized for credit and disposal on-site if: Written authorization from Sage Products is obtained prior to disposal Sage Products will not extend credit for packages which: Do not meet the "Expired Product" or "Authorized Product" requirements Have been opened, altered or removed from their original package Have been purchased at sacrifice, fire or bankruptcy sales Are damaged by fire, water, cold, heat, smoke or improper storage Were sold on a non-returnable basis All credit will be made by memorandum. Credit will be calculated at the last published price (Wholesale Acquisition Cost) associated with the lot number of the returned product. Sage does not authorize credit for reclamation or returned goods processing fees. All products should be returned to: Sage Products, Inc. 3909 Three Oaks Road Cary, IL 60013 Privacy Policy | Shipping Policy | Return Policy | Retail Administration Sales Policy | Contact Us | Home | Sageproducts.com             © Sage Products, Inc. 1997-2012 · 3909 Three Oaks Rd, Cary, IL 60013 | 800-323-2220